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"Professional, friendly helpful reception staff. Fully supported our requests. Restaurant staff not so friendly, but professional and prompt. Food was excellent (lunchtime menu)"

"Convenient location, nicely "

"Modern, spotlessly clean, friendly staff. Excellent value and a good breakfast. Rooms quite small but perfectly adequate "

"Loves the location."

"Very clean"

"The room was clean, and the staff were incredibly nice, friendly, and genuinely willing to do whatever was needed to ensure comfort. The location is easily the best thing about this hotel. I was attending a conference at Olympia, which is around a 20-minute walk, but the hotel is right next to Kensington High Street station, giving excellent transport connections across London. There are also plenty of food and drink options nearby, including Whole Foods. I was pleased to see that the sauna in the men’s changing room has been replaced, as the old one was quite dated. The only downside was how busy the sauna was, likely because the steam room and hot tub were temporarily out of action due to refurbishment. While the hotel could benefit from some modernisation, this isn’t essential — and realistically, once that happens, prices will likely rise significantly. There really isn’t another hotel in the area that offers this level of value for money. I’ve now stayed here five times over six years, and for what I need, it’s perfect. Some complaints you see in other reviews feel unrealistic given the location. London is one of the most expensive cities in Europe, if not the world. If you want luxury at a higher standard, you should expect to pay considerably more. If you want excellent value in one of London’s most desirable neighbourhoods, this hotel is a fantastic choice."

"Yes, everything was top notch. Will definitely be back."

"The place is flawlessly maintained… It’s been upgraded and it is absolutely clean and very lovely… The staff is wonderful and we on top of things… They *do* take a sizable security/potential damage deposit, and they no longer take American Express… So be prepared for that. But I highly recommend this lovely hotel."

"The bar was excellent. Very friendly staff and nice environment."